What is an instalment loan?
An instalment loan enables you to access money when you are short on funds. This is meant to be a short term solution only. If you are concerned about your finances, or are in need of a long term solution, please seek the advice of a credit counselor.
Is an instalment loan for me?
If used responsibly, an instalment loan can be a great tool to provide assistance during a time of financial need. However, if not used responsibly this type of loan could end up causing an even bigger financial burden. Please refer to the chart below for some examples:
|Responsible Instalment Loan Use||Inappropriate Instalment Loan Use|
|To cover unexpected expenses||To routinely cover your living expenses|
|To relieve a temporary cash shortage||For extra spending money|
|To avoid being overdrawn on your bank and incurring bank charges||To pay off another instalment loan|
Please consider your overall financial situation and circumstances to ensure that an instalment loan will be a short term solution to your financial problem. If you find yourself needing more money every time you repay your loan, this may not be the right option for you.
What can I do to ensure I use my instalment loan responsibly?
Never use an instalment loan for a long-term financial challenge.
Never borrow an amount that you will not be able to repay on your repayment schedule.
Never borrow money from a company that doesn't practice responsible lending.
Never borrow money unless you feel sure that you will be able to pay it back. Otherwise you may incur arrears charges as well as fees from your bank.
If you find that you are taking another loan immediately after you repay the previous one or are rolling over or refinancing loans then you should seek debt advice from one of the agencies listed here. SwiftSterling.co.uk strongly advises against rollovers for the same reason.
Ask questions. If there is any part of the process or fees involved with getting a loan that you are still not clear on, please click here to chat with a customer care agent. We would be happy to help you make an informed decision and advise you of your options
How does SwiftSterling.co.uk practice responsible lending?
Your credit limit will be based on your disposable income to ensure that you're not borrowing more than you can repay.
SwiftSterling.co.uk sends an automated reminder email three days prior to each scheduled payment. This is to remind you of the pending payment in an effort for you to avoid potential charges from the bank.
When requesting a loan, you can be assured there are no hidden fees or costs.
At SwiftSterling.co.uk we take the utmost pride in ensuring your information is always kept completely confidential. SwiftSterling.co.uk provides customer service representatives available to answer any questions or concerns throughout and after the entire loaning process.
What if I have a complaint about Swift Sterling?
SwiftSterling.co.uk, are committed to providing you with the best service possible. However, there may be occasions when things go wrong and our service falls short of your expectations. In such cases, please let us know straight away so we can try to put things right. This will help us to improve our services and products. We are committed to handling complaints promptly and fairly.
Need to get in touch?
Live Chat with one of our agents now.
Alternatively, you can contact us via one of the methods below:
Send Us a Text
Have a question about your account? Text the keyword QUESTION to +447478724541 and we'll start the conversation!
Hours of Operation
Monday – Friday 5:00 am until 8:00 pm GMT
Saturday – Sunday CLOSED
Protecting your personal details on our website.
Last updated: 1 December 2015
The Website is brought to you by MMP FINANCIAL LIMITED.
MMP FINANCIAL LIMITED believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
|We may collect Personal Data about you from a number of sources, including the following:|
|1.1||From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.|
|1.2||From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.|
|1.3||From documents that are available to the public, such as the electoral register.|
|2.||Using Your Personal Information|
|2.1||Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:|
|2.1.1||To help us to identify you when you contact us.|
|2.1.2||To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).|
|2.1.3||To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.|
|2.1.4||To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.|
|2.1.5||To help to prevent and detect fraud or loss.|
|2.1.6||To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.|
|2.1.7||We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.|
|2.1.8||We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.|
|2.3||We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:|
|2.3.1||If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.|
|2.3.2||If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.|
|2.5||In connection with any transaction which we enter into with you:|
|2.5.1||We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.|
|2.5.2||If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.|
|2.5.3||If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at MMP FINANCIAL LIMITED, Forward Building, 46 Windsor Road, Slough, Berkshire, SL1 2EJ.|
|We have strict security measures to protect Personal Data.|
|3.1||We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.|
|3.2||We will only store the last four digits of your debt card number, but of course we transmit the entire debit card number to the appropriate payment service provider during application processing.|
|3.3||We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.|
|3.4||It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.|
|4.1||If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.|
|4.1||Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.|
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.
These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
Letting you navigate between pages efficiently;
Enabling a service to recognise your computer so you don't have to give the same information during one task;
Recognising that you have already given a username and password so you don't need to enter it for every web page requested; and
Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast.
See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.
Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: Functionality Cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4: Targeting Cookies or Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at MMP FINANCIAL LIMITED, Forward Building, 46 Windsor Road, Slough, Berkshire, SL1 2EJ or by email at email@example.com.
|By using this website, you agree that we can place these types of cookies on your device.|
|6.1||The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.|
|6.3||We exclude all liability for loss that you may incur when using these third party websites.|
|7.1||This site uses SessionCam web analytics service. SessionCam may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. SessionCam does not collect personally identifiable information that you do not voluntarily enter in this website. SessionCam does not track your browsing habits across web sites which do not use SessionCam services. We are using the information collected by SessionCam to improve your online experience. If you do not want SessionCam to record your visit to our site you may disable cookies on your computer. For information on how to do this you can use the “help” function within your browser or visit http://www.allaboutcookies.org/. Please note that by disabling cookies could affect how our website works for you.|
|8.4||If you would like access to the Personal Data that we hold about you, you can do this by emailing us firstname.lastname@example.org or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.|
|8.5||We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us email@example.com write to us at the address above to update your Personal Data.|
|8.6||Click here to read a guide to the use of your personal data.|
Changes to Your Account
From now until 1st January 2015 we will be transitioning all of our customers to our new instalment loan product. Here are some questions that you may have regarding this change.What is an instalment loan?
An instalment loan is a loan that is repaid over multiple repayment dates. So instead of repaying the full amount on your very next payday, you will have the ability to repay a portion back each payday over the next few paydays. This is similar to a loan that you would receive from your bank.Why am I being switched to this new loaning product?
We wanted to come up with an easier, more manageable solution to help our customers deal with unexpected financial stress. We feel that by giving our customers a longer time to repay, it lessens the burden and allows for more flexibility and breathing room within their budget.Do I need to reapply for this type of loan?
Since you are an established Swift Sterling customer you do not need to reapply for an instalment loan. Your account will automatically be switched over as long as your current loan is successfully repaid.Are my fees changing?
The fees for an instalment loan are different than a payday loan. Rather than a set fee per hundred, you will pay interest based on the loan amount and the time period that the loan is out.How do I repay my instalment loan?
Repaying your instalment loan is just the same as repaying your payday loan. The payment will be automatically taken from your account via your debit card or BACS, if you are using your Direct Debit Mandate.What happens if I miss a payment?
Interest on any missed payment may continue to accrue until it has been paid. You may also incur an additional charge of up to £15 if payment isn’t made as agreed in your credit agreement.
Website - Terms and Conditions of Use
1.2 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
1.3 We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The Website may be temporarily unavailable at any time because of: server or systems failure or other technical issues, reasons that are beyond our control, required updating, maintenance or repair.
1.4 Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.
2.2 You acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.
2.3 You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
2.4 You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
2.5 You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
2.6 You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
2.7 No licence is granted to you to use any of our trademarks or those of our affiliated companies.
3.2 We will not be liable to you if the Website is unavailable at any time.
3.3 We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date.
3.4 All drawings, images, descriptive matter and specifications on the Website are for the sole purpose of giving an approximate description for your general information only and should be used only as a guide.
3.5 The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these terms and conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.
3.6 We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
3.7 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you.
3.8 You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.
3.9 We reserve the right to disclose such information to law enforcement authorities as we reasonably feel is necessary should you breach this agreement.
4.2 We provide access and use of the Website on the basis that we exclude all representations, warranties and conditions to the maximum extent permitted by law.
4.3 We reserve the right to:
4.3.1 Make changes to the information or materials on this Website at any time and without notice to you.
4.3.2 Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire Website without notice or liability to you or any third party.
4.3.3 Refuse to post material on the Website or to remove material already posted on the Website.
4.4 You may not use the Website for any of the following purposes:
4.4.1 Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
4.4.2 Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise.
4.4.3 Breaching any applicable local, national or international laws, regulations or code of practice.
4.4.4 Gaining unauthorised access to other computer systems.
4.4.5 Interfering with any other person's use or enjoyment of the Website.
4.4.6 Breaching any laws concerning the use of public telecommunications networks.
4.4.7 Interfering with, disrupting or damaging networks or websites connected to the Website.
4.4.8 Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website.
4.4.9 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation.
4.4.10 To create and/or publish your own database that features all or substantial parts of the Website.
4.4.11 Making, transmitting or storing electronic copies of materials protected by copyright without the prior permission of the owner.
4.5 In addition, you must not:
4.5.1 Knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful to the Website.
4.5.2 Attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to it.
4.5.3 Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
4.5.4 Damage or disrupt any part of the Website, any equipment or network on which the Website is stored or any software used for the provision of the Website.
4.6 A breach of this clause may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
5.2 Any agreed link must be:
5.2.1 To the Website's homepage.
5.2.2 Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted.
5.2.3 Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it.
5.2.4 Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exists.
5.3 We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.
5.4 We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.
6.1.1 The privacy practices of such websites.
6.1.2 The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources.
6.1.3 The use which others make of these websites.
6.1.4 Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources.
7.2 Most web browsers automatically accept cookies, but normally you can alter your browser settings to prevent automatic acceptance, if you prefer. If you opt not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.
7.3 We do not store passwords or any other information about a visitor in a cookie that could identify them, their location, their preferences or their financial activity.
7.4 How to find and control your cookies:
7.4.1 If you're using Internet Explorer 6.0 or 7.0:
188.8.131.52 Choose Tools, then
184.108.40.206 Internet Options
220.127.116.11 Click the Privacy tab
18.104.22.168 Click on the 'Advanced' button
22.214.171.124 Check the 'Override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.
7.4.2 If you're using Mozilla Firefox:
126.96.36.199 Choose Tools, then
188.8.131.52 Set your options as required
7.4.3 If you're using Opera 8+:
184.108.40.206 Choose Tools, then
220.127.116.11 Select Cookies
18.104.22.168 Select your settings using the available options
7.4.4 If you're using Safari:
22.214.171.124 Choose Safari, then
126.96.36.199 Select options by Accept Cookies as required.
7.5.1 If you're using Internet Explorer 6.0 or 7.0:
188.8.131.52 Choose Tools, then
184.108.40.206 Internet Options
220.127.116.11 Click the General tab
18.104.22.168 Click Settings
22.214.171.124 View Files.
7.5.2 If you're using Mozilla Firefox:
126.96.36.199 Choose Tools, then
188.8.131.52 Click the Show Cookies button.
7.5.3 If you're using Opera 8+:
184.108.40.206 Choose Tools, then
220.127.116.11 Click Cookies.
7.5.4 If you're using Safari:
18.104.22.168 Choose Safari, then
22.214.171.124 Click Show Cookies button.
7.6 How to see your cookie code:
7.6.1 Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
8.1.1 Death or personal injury resulting from our negligence.
8.1.2 Fraud or fraudulent misrepresentation.
8.1.3 Action pursuant to section 2(3) of the Consumer Protection Act 1987.
8.1.4 Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.
8.2 We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for the below mentioned losses which you have suffered or incurred arising out of or in connection with the provision of any matter in these terms and conditions even if such losses are foreseeable or result from a deliberate breach by us or as a result of any action we have taken in response to your breach:
8.2.1 Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings);
8.2.2 Any loss of goodwill or reputation;
8.2.3 Any special or indirect losses;
8.2.4 Any loss of data;
8.2.5 Wasted management or office time; or
8.2.6 Any other loss or damage of any kind.
8.3 You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these terms and conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.
8.4 This clause does not affect your statutory rights as a consumer.
9.2 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions in these terms and conditions and the remainder of the provision in question will not be affected.
9.3 All Contracts are concluded and available in English only.
9.4 If we fail, at any time to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, it shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
9.5 A waiver by us of any default shall not constitute a waiver of any subsequent default.
9.6 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If £350 was borrowed for 132 days at a fixed daily rate of 0.8% (292% per annum), the total amount repayable is £620.00 (5 total payments of £124.00).
1297% APR Representative.